Refund policy

Returns
Cancellation by the Customer will only be accepted at the discretion of the Company and in any case on condition that any costs or expenses incurred by the Company up to the date of cancellation and all loss or damage resulting in the Company by reason of such cancellation will be paid by the Customer to the Company forthwith (including payment by the Customer of a restocking charge of 25% of the value of the cancelled goods). The Customer acknowledges that the restocking charge represents the company’s administrative costs in dealing with the Customer’s cancellation and is a reasonable pre-estimate of the company’s loss. Acceptance of such cancellation will only be binding on the Company if in writing and signed by a director of the Company.

Any costs or expenses incurred by the Company due to suspension or deferment of any Order by the Customer or in the event that the Customer cancels any direct debit or defaults in collecting, or giving instructions for the delivery of any goods or the performance of any services will be payable by the Customer forthwith on demand.

Without prejudice to the Company’s other rights under this Clause 10, the Company shall be entitled to suspend the Contract for a period of up to sixty days in the event an Intervening Event occurs. If the period of suspension reaches sixty days, the Company shall either end the suspension or terminate the Contract.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@clear-cool.co.uk.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@clear-cool.co.uk and send your item to: Hawthorn House Newcastle GB NE13 7BA.

Shipping
To return your product, you should mail your product to: Hawthorn House Newcastle GB NE13 7BA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.