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Terms & Conditions

Prices: - all prices are exclusive of Vat. Vat will be added at the applicable rate on the date of despatch.

Rental Term & Charges: – all Clear Cool rental agreements are for a 12 months minimum period. Should any items be removed within the first 12 months of the agreement then the remaining term will be charged, after the initial 12 months rental term then the notice period is 4 weeks for removal. Items can be removed at short notice but contractual notice charges still apply.

Detergent: - It is a condition of our rental agreements that all ware washing equipment supplied must use Clear Cool Detergents,  this is to guarantee results and prolong the life of our equipment. Our detergents are made in the UK specifically for Clear Cool and are of the highest quality. The high performance, advanced formulations of the chemicals used are developed for use with our automatic dosing systems. Our detergents have buffers and tannin removers that combine to kill bacteria and remove protein and starch deposits. They will not degrade glass and have built in corrosion inhibitor to protect machine parts.

Payment/Bond Deposit: -  a bond equivalent to 4 weeks net weekly rent is required for all rental items, a direct debit payment scheme is required where the The Rudd Group do not have gaming or leisure services or have a regular cash collection from site. Detergent install packs are to be paid for with the bond deposits at the point of order. A detergent install pack is needed to commission and validate the machines warranty on install. 
Invoicing will be on the 15th of each month prior to collection of the due monies on the 1st of the month, 1 month in advance for all rental agreements.
Payment must be made at the point of order unless a credit account has been established previously or a lease purchase credit agreement is in place. We understand and will exercise our statutory right to claim interest and compensation for debt recovery costs under the late payment legislation.

Delivery Charges: -  our standard delivery term is 72 hours from time of order received in to the office and providing this order is before 14.00. Next day delivery and timed deliveries all have additional charges and vary depending on location and times required – POA.

Call out charges: - (non fault) £75+VAT for the first hour on site, £45 +VAT per additional hour. 

Delivery: - it is the responsibility of the receiver to check the goods for damage before signing or accepting the consignment. If there is any damage the goods must be signed for as damaged, and a picture taken where possible of the damaged item as a record/validation. (signing for them “unchecked” is not sufficient) and Clear Cool or The Rudd Group must be notified within 48 hours of delivery.

Returns/Cancellations: - returns must be agreed with Clear Cool in writing/email prior to returning and are subject to a 25% restock charge. Items returned must be new, unused and in their original packaging.

Service & installation: - all service and installation prices quoted are valid between normal working hours which are between 9am and 9:30pm, 364 days a year. If you require work outside these times additional charges apply.
Installation services outside our depot delivery areas will incur additional charges.
The installation and commissioning charges relate to clear and accessible site, where the correct water, electrical and waste services are within 1 metre of where the machine is to be installed and the correct isolator and water valves are in place and in working order, easy access is required.
It is the responsibility of the purchaser to see that all site requirements are met, Clear Cool will not undertake any of the above works if this is not the case.

Warranty: - all of our products listed are covered by a parts or parts & labour warranty. Parts warranty life differs by product type outside this time scale and will be clarified at the time of the order.
Warranty parts or work covers component failure and manufacturing defects in materials only, providing the item has been installed, used, serviced and maintained in accordance with the manufactures specification. It does not cover defects or issues arising from unsuitable storage, abnormal use, misuse, neglect or installation by an unauthorised or unqualified personnel or damage caused by a poor quality water supply. Scale or mineral damage will not be covered.

Disclaimer: - Clear Cool cannot be held responsible for any works carried out at a site/location as pointed out in the above terms and conditions. Clear Cool are only responsible for the products supplied and their internal working parts, any external issues i.e flood or electrical faults as a result of products on site are the responsibility and liability of the owner/operator.