Delivery & Returns
We value every purchase and do our best to honour all delivery requests to make sure your item gets to you as quickly as possible. To guarantee an item reaches you when expected, please read the shipping policy below for online orders.
Working Hours: Monday - Friday 9am-2pm, excluding national holidays.
Delivery times are stated on the product page for each product.
What do I do if I haven't received my delivery?
Please email us on email@example.com if you do not receive your product within the time stated on the product page.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items qualify for the same refund policy as above.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Hawthorn House, Newcastle, GB NE13 7BA.
To return your product, you should mail your product to: Hawthorn House Newcastle GB NE13 7BA
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.